Shipping & Returns

Kaiser Baas uses Couriers for deliveries. Your parcel will be sent with a tracking number that will be emailed to you when your order has been sent.

Northern Ireland, Republic of Ireland, Belgium, France, Germany, Luxemburg, Netherlands: 

All orders over €/£1000 shipped free of Charge
Under €/£100 Standard Shipping: €/£8.50. Approx. 3 to 5 business days’ delivery time

Heavy Shipping (E-Scooters) €/£11.00

Austria, Czech Republic, Denmark, Poland: 

Standard Shipping Over €1000         : €4.99. Approx. 5 to 7 business days’ delivery time
Standard Shipping Under €100       : €11.99. Approx. 5 to 7 business days’ delivery time

Hungary, Lithuania, Slovakia, Slovenia, Estonia, Italy, Latvia, Spain, Sweden

Standard Shipping Over €100         : €9.99. Approx. 5 to 7 business days’ delivery time
Standard Shipping Under €100       : €14.99. Approx. 5 to 7 business days’ delivery time

OTHER EU member states please contact us for a price.

Please note we do not deliver to the following countries or regions,

Isle of Mann, Channel Island, Andorra, Faroe Islands, Greenland, Aland, Corsica, Guadeloupe, Martinique, La Reunion, Franz, Guyana, Switzerland, Norway, Bosnia, Liechtenstein, St. Pierre & Miquelon Mayotte, New Caledonia, French Polynesia, Wallis & Futuna, Madeira, Azores, San Marino, Sardinia, Livignio, Melilla & Ceuta, Balearic, Canary Islands, Malta, Gibraltar.

CHRISTMAS CUT OFF DATES:

Northern Ireland, Republic of Ireland, Belgium, France, Germany, Luxemburg, Netherlands

For pre-Christmas delivery, please place your order by midday Tuesday 15th December.

Austria, Czech Republic, Denmark, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Italy, Latvia, Spain, Sweden:

For pre-Christmas delivery, please place your order by midday Friday 11th December.
 

Please note: If there is no one available to receive the parcel the courier will leave a card with pick up information. The parcel can then be picked up at the local courier depot during their normal opening hours.

Returns

Our returns policy is not intended to override or limit your statutory rights in any way.

Returning a Posted Item

For returns, contact our online at helpdesk@kaiserbaas.com to log your return and receive our Return Authorisation number. Then, just post the item by return mail along with your proof of purchase to our online store team at:

JDM Products LTD, U9 Ballywaltrim Business Park, Bray, Co Wicklow, IRELAND A98CF50

Upon receipt of your return, we will process the warranty claim.

We will not be able to refund you for the products that are purchased from a retailer store. We only process the refund for the products that are purchased through kaiserbaas.com online store.